If you have a question or need support, this section will help you find the answer. From the most frequently asked questions to looking after your BMW, you're never far away from the best advice.
Our top 5 frequently asked questions are listed below; simply click on the question to expand the answer. To hide the answer, click on the - symbol. A more extensive list of questions and answers can be found in each of the tabs above. If you can't find the answer to your question in our FAQs, please feel free to
contact us.
Top 5 FAQs
 How much will it cost me to pay off my agreement early? |
This will depend on a number of factors. You will need to either submit a request for a settlement figure via our
online contact form or contact us on 0870 5050 150. |
What options do I have at the end of my agreement? |
This will depend on the type of agreement you have.
Click here to find out more if you have a BMW Select Agreement.
Click here if you have a BMW Contract Hire Agreement.
Click here if you have a BMW Hire Purchase agreement.
For all other types of agreement, please contact us on 0850 5050 150. |
How do I move my payment date? |
You will need to contact us on 0870 5050 150 to request a different payment date. We can move your payment date to within 15 days of your original payment date. The first date change you request is free of charge, any subsequent changes are charged at £50.00. |
How do I update my bank details? |
You will need to complete a new Direct Debit Mandate Form and send it to us via one of the following methods:
- By e-mail to customer.services@bmwfs.co.uk
- By post to the following address: BMW Financial Services, Customer Services Department, Selectapost 56, Sheffield, S97 3GJ.
Once we receive the mandate back from you it takes 5 days to set it up with your bank. It may be necessary for you to make alternative arrangements for the next payment if it is due within 5 days of us receiving the request. Please note we cannot collect any money due under the agreement from anyone other than you. |
How do I notify you of changes to my personal details? |
You can submit your new personal details to us via the following methods:
- Online by clicking here and selecting 'name change' or 'address change' from the drop down menu.
- By post to the following address: BMW Financial Services, Customer Services Department, Selectapost 56, Sheffield, S97 3GJ.
Please note that if you have changed your name, we will need to see a copy of your marriage certificate or the deed poll. |
If you can't find the answer to your question on our website,
click here to submit a query to us or contact BMW Financial Services on 0870 5050 150. Our lines are open 8.00am to 7.00pm Monday to Friday and 9.00am to 5.00pm on Saturdays.
